Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and CragSocial (“Crag Social,” “we,” “us”) governing your use of our website, dashboard, and the public 3D viewer (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

Eligibility & accounts

You must be at least 18 and able to form a binding contract. If you use the Service on behalf of a gym or organization, you represent that you are authorized to bind it, and “you” includes that organization. You are responsible for your account and for keeping your credentials secure.

The Service

Crag Social lets gyms upload walkthrough videos of their walls, reconstructs them into 3D models, and publishes an interactive viewer. Reconstruction quality depends on your source footage; we do not guarantee any particular result.

Fees, subscriptions & cancellation

Paid plans are billed through Stripe on a recurring basis (e.g. monthly or annual) at the prices shown at purchase. Subscriptions renew automatically until cancelled. You may cancel at any time from your account; cancellation takes effect at the end of the current billing period. Any refund terms will be disclosed at the time of purchase, and you are responsible for applicable taxes. We may change prices with notice for future billing periods.

Your content & the no-people requirement

You retain ownership of the content you upload. You represent and warrant that:

• you own or have the necessary rights to upload and publish the content;
• the footage shows walls, holds, and gym features only and does not contain identifiable individuals; and
• your content and its publication do not violate any law or third-party right.

We may (but are not obligated to) automatically scan uploads and reject those that appear to contain people. This screening is best-effort and not a guarantee: you remain solely responsible for your content, including any person incidentally captured, and you agree to indemnify us for claims arising from it (see below).

License you grant us

You grant us a worldwide, non-exclusive license to host, store, process, reproduce, and display your content as needed to operate and provide the Service — including generating derived frames and 3D models and displaying published models on your gym’s public viewer. You control which models and problems are published.

Acceptable use

You agree not to:

• upload content that is unlawful, infringing, or contains identifiable people without their consent;
• attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service;
• use the Service to store or transmit malware or to harass or harm others;
• resell or misrepresent the Service.

Our intellectual property

The Service, including its software, design, and branding, is owned by us and protected by law. These Terms grant you no rights in our intellectual property except the limited right to use the Service.

Copyright & DMCA

We respond to notices of alleged copyright infringement under the DMCA and may remove infringing content and terminate repeat infringers. Send notices to our designated agent at support@cragsocial.com.

Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that reconstructions will be accurate or that the Service will be uninterrupted or error-free.

Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, and our total liability arising out of or relating to the Service will not exceed the greater of the amounts you paid us in the 12 months before the claim or USD 100.

Indemnification

You agree to defend, indemnify, and hold us harmless from claims, damages, and expenses arising out of your content, your use of the Service, or your breach of these Terms — including claims by any person appearing in footage you uploaded.

Termination

You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms or to protect the Service. Provisions that by their nature should survive (e.g. content licenses for already-published material, disclaimers, limitations, and indemnities) survive termination.

Governing law & disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules, and disputes will be resolved in the state or federal courts located in New York.

Changes

We may update these Terms from time to time. Material changes take effect when posted with a new “last updated” date; your continued use means you accept them.

Contact

CragSocial. Email: support@cragsocial.com.